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Privacy Policy

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SPJ Autos respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, book a service, request a quote or use our garage services.

This policy has been written in line with the UK GDPR and Data Protection Act 2018. The ICO advises that privacy notices should clearly explain what personal data is collected, why it is used, who it is shared with, how long it is kept and what rights individuals have.

1. Who We Are

SPJ Autos is an independent garage based in Woking, Surrey.

Address:
SPJ Autos
Unit 2, The Old Works
Forsyth Road
Woking
GU21 5SB

For privacy-related enquiries, please contact us using the details provided on our website.

2. Information We May Collect

We may collect and process the following types of personal information:

  • Your name

  • Telephone number

  • Email address

  • Vehicle registration number

  • Vehicle make, model and service history details you provide

  • Enquiry, booking or quote information

  • Communication records

  • Payment or invoice details

  • Website usage data, such as pages visited and enquiry forms submitted

  • Cookie and analytics data, where applicable

3. How We Collect Your Information

We may collect your information when you:

  • Contact us by phone, email, website form or social media

  • Request a quote

  • Book an MOT, service, repair or diagnostic check

  • Visit our premises

  • Use our website

  • Leave a review or provide feedback

  • Communicate with us about your vehicle

4. How We Use Your Information

We use your personal information to:

  • Respond to enquiries

  • Provide quotes and booking confirmations

  • Carry out MOTs, servicing, diagnostics, repairs and related garage services

  • Contact you about your vehicle or booking

  • Manage invoices, payments and records

  • Provide customer support

  • Maintain service and repair history where relevant

  • Improve our website and customer experience

  • Meet legal, tax, accounting and regulatory obligations

  • Protect our business, customers and premises

5. Our Lawful Basis for Using Your Data

Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the situation, we may rely on:

Contract – when we need your information to provide a service you have requested, such as booking an MOT, service or repair.

Legal obligation – when we need to keep records for tax, accounting, MOT or legal purposes.

Legitimate interests – when we use your information to manage customer relationships, respond to enquiries, improve our services, keep business records and protect our business.

Consent – where you have actively agreed to something, such as receiving certain types of marketing communication or allowing non-essential cookies.

Where we rely on consent, you can withdraw your consent at any time.

6. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties where necessary, including:

  • MOT, vehicle or regulatory systems where required

  • Payment processors

  • Accountants or bookkeeping providers

  • IT, website hosting and email providers

  • Analytics or website service providers

  • Parts suppliers, where vehicle details are needed to source the correct parts

  • Insurers, legal advisers or authorities where required by law

We only share the information needed for the relevant purpose.

7. How Long We Keep Your Information

We keep personal data only for as long as necessary for the purpose it was collected.

This may include keeping customer, vehicle, invoice and service records for legal, accounting, warranty, tax or business administration purposes. If a specific retention period does not apply, we will consider the nature of the information, the reason it was collected and whether we still need it.

The ICO states that organisations should explain how long personal data is kept, or the criteria used to decide retention periods where a fixed period is not available.

8. Cookies and Website Analytics

Our website may use cookies to help it work correctly, improve performance, understand visitor behaviour and support enquiry tracking.

Cookies may include:

  • Essential cookies needed for the website to function

  • Analytics cookies to help us understand how visitors use the website

  • Marketing or tracking cookies, where applicable

Where non-essential cookies are used, visitors should be given clear information and a choice before those cookies are placed. The ICO advises that website visitors need to be told when cookies are used and that consent is needed for cookies that are not strictly necessary.

9. How We Protect Your Information

We take appropriate steps to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

This may include secure systems, limited access to customer records, password protection, secure website hosting and responsible data handling procedures.

10. Your Data Protection Rights

Under UK data protection law, you may have the right to:

  • Request access to the personal data we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your personal information in certain circumstances

  • Ask us to restrict how we use your information

  • Object to certain uses of your information

  • Request that your information is transferred to another organisation, where applicable

  • Withdraw consent where we rely on consent to process your data

The right to object must be clearly brought to your attention, and you can object to processing based on legitimate interests or direct marketing at any time.

11. Marketing Communications

We will only send marketing communications where we are allowed to do so under applicable law.

You can ask us to stop sending marketing messages at any time by contacting us using the details on our website.

12. Third-Party Websites

Our website may contain links to third-party websites, such as review platforms, booking tools, social media pages or supplier websites.

We are not responsible for the privacy practices, content or security of third-party websites. Please read their privacy policies before submitting personal information.

13. Complaints

Please contact us first if you have any concerns about how we use your personal data, so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

14. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal requirements. Any updates will be published on this page with a revised “last updated” date.

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